The new Turbo Tax file doesn’t send you to the right place and is missing documents supposedly sent by the IRS that were never received.
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I’ve written before about issues with the IRS audit processes.
This year, like last year, our tax returns were rejected on the grounds that they needed a IPPIN.
The problem is I started the TurboTax checkout process again and it never asked me for the pins so I submitted it and it got rejected twice.
At one point, TurboTax brought up a screen saying we were supposed to receive letters with these pins. I keep all my mail for my files. Neither my husband nor I received such a letter. This same page also stated that if you did not receive a letter you can call a number at the IRS, but after finding this screen once, I was unable to find it again and click the Correct Your button back doesn’t take you back to the correct screen to change it.
What I understood is that you can get this pin online if you log into your IRS account and navigate to a specific page for this purpose.
Then, when you return to TurboTax, you can search for IPPIN to get to the page where you enter PINs.
If you are married and filing jointly, you will need to enter a PIN for each spouse.
As mentioned earlier, if you haven’t yet set up your IRS account, it’s a good idea to do so immediately and add multi-factor authentication to prevent fraud.